Products Online Website

UNITRANS AGENCY CO., LTD. SHANTOU BRANCH (UA SWA) was established on June 1, 2010, specializing in international ship agency services at Shantou Port. It currently serves as an agent for various internationally renowned shipping companies, including EMC, WHL, MSK, CUL, FESCO, and IAL (listed in no particular order). In recent years, UA Shantou Branch has consistently maintained the top market position in terms of direct vessel agency volume at Shantou Port.

To support shipping companies in expanding and strengthening their operations at Shantou Port, UA Shantou Branch has always focused on leveraging electronic tools and solutions to enhance customer efficiency in port operations. The primary services are as follows:

1.24 Hours Documentation Services

Customers can use our online platform to arrange container pickup, cargo loading, and submit customs clearance documentation at any time, including outside regular working hours, on weekends, and during holidays. This provides customers with extended operational time and improved efficiency.

2. 24 Hours Electronic Customer Service – "Xiao Lian"

Customers can scan the "Xiao Lian" QR code via WeChat (as shown below) to access UA Shantou Branch’s 24/7 electronic customer service. They can inquire about all key time nodes and information from the release of the Shipping Order (SO) until the vessel’s departure, including but not limited to:

• SO opening time & cut-off time for release documents

• Container availability

• Container pickup and return times at the terminal

• Customs clearance status of containers

• Vessel departure dates

• Sailing schedules for the upcoming three weeks